3 posts tagged with "technician"

The following changes have been pushed to production on June 28, 2026

• A Custom Labor Matrix is now available in the Ai Matrix
• Technician Performance now lets you click through to edit shops and their technician membership.
• "Groups" has been renamed to "Shops" across the dashboard.
• When an AiStatement "REF ID" is not associated with a Repair Order, the hyperlink is not added.
• Fixed an issue where a white screen could appear after an update in small circumstances.
• Numerous other minor bug fixes and backend security improvements.

The following changes have been pushed to production on June 07, 2026.

• The Technician Performance section has been redesigned
• The Service Advisor Performance pop-up has been redesigned
• Service Advisors now have individual benchmarks
• Service Advisor can now be grouped by shops
• Service Advisors Shops can have benchmarks
• Service Advisor & Technician Performance now includes guided user tours for the redesign
• Service Advisor & Technician Performance pop-ups allow customizable data table fields for users
• Op Code Analysis now shows a group total for total sold or "used" Op Codes
• Op Code Tracking button visbility removed from non-admin users
• Employees with similar names in the same role are now easier to tell apart
• Hover-over tooltips no longer appear on column sort headers
• Technician "Efficiency" has been renamed to "Productivity" across the dashboard
• The full list of Labor Types are down in the drop down for Labor Types page

The following changes have been pushed to production on April 05, 2026

• Excel report downloads have correct data types
• 'Test Miles' column is added to Warranty Audits pop-up
• 'General Inquiry' selection in support form submits correctly
• Long technician names no longer stretch into next column on Tech Performance