37 posts tagged with "repair orders"

The following changes have been pushed to production on November 1, 2026

• On CDK stores, jobs worked by more than one technician no longer show a "MULTI" technician. Each technician now gets their own share of the hours, so Warranty Audits and Technician Performance show punch time on the real technicians
• Op code search now includes op codes that appear on repair orders but were missing from the DMS op code list
• Fixed issue where fees did not appear on the Repair Order digital copy for Dealertrack stores
• Fixed issue where fees on the Repair Order digital copy for CDK stores could show values from before the repair order closed

The following changes have been pushed to production on October 10, 2026

• RO notes now appear next to the Repair Order (Ref ID) number on the AI Statement Policy pop-up
• Data tables in pop-ups now extend to the bottom of the pop-up, so more rows are visible
• Dealer groups in the TimeAi group switch dropdown are now sorted alphabetically
• Fixed issue where discounts were not factored into the final sale on the new Repair Order digital copy
• Fixed issue where discounts were not factored into ELR on the Service Advisor Performance pop-up within the data table
• Fixed issue where discounts were not factored into ELR on the Technician Performance pop-up within the data table

The following changes have been pushed to production on October 4, 2026

• The Discounts table on the Heat Sheet can now be filtered by Labor Type
  • Heat Sheet > Discounts
• The Labor Type Grouping configuration page now supports choosing a dealership, reordering groups by drag and drop, and adding several labor types at once
• Fixed issue where RO-level discounts were not allocated correctly in the Service Advisor Performance modal when filtering by labor type
• The Open ROs header has been compacted so the data table shows more rows
• Fixed issue where the Daily Fixed Gross report was missing its day-over-day comparison on the 1st and 2nd of the month
• Fixed issue where company customer names were cut off in some circumstances on the new Repair Order digital copy
• Tours can now be launched on demand from the header, showing the tours assigned to your role

The following changes have been pushed to production on September 27, 2026

• A new Labor Type Grouping Analysis report is available under the new Labor Types report category
  • Labor types can be organized into custom groups on the new configuration page
  • The report shows month-to-date, year-to-date, and prior year-to-date labor sales, discounts, hours sold, ELR, and RO count for each group
• Sorting and filtering have been added to the Fixed Gross report configuration page
• Sorting and filtering have been added to the Op Code SPIFF report configuration page
• Fixed issue where monthly scheduled reports would fail to process when no day range was set
• Repair Order digital copies created by scheduled and bulk RO generation now use the new digital copy design, including Service Contract totals
• DealerTrack data imports have been made more reliable with longer timeouts and retry intervals

The following changes have been pushed to production on September 20, 2026

• Labor Type filtering is now available inside Open ROs pop-up
• Labor Type filtering is now available inside Work in Process pop-up
• A new repair order digital copy design has been deployed
• A guided tour was added for the new Repair Order digital copy
• In a small amount of scenarios duplicate discounts no longer appear on the Service Advisor Performance pop-up
• The columns for the 12-month analysis within AI Statement now aligns correctly
• A new job title (Executive) option is available when setting up users

The following changes have been pushed to production on August 23, 2026

• Service Contract calculation on WIP modal has been fixed.
• Service Contract totals are now included on Repair Order digital copies within TimeAi.

The following changes have been pushed to production on August 01, 2026

• Cleaned up collision of old ROs that had the RO Number reused and showed some as voided.
• Re-added counts of ROs open over 30+ days on Open ROs and WIP pop-ups.
• Fixed issue where a few column's values were not shown in the Service Advisor Performance export to PDF.
• Fixed issue on filtering across different labor type categories on Service Advisor Performance pop-up.

The following changes have been pushed to production on July 19, 2026

• Fixed an issue where the sorting of data in the Parts > Verify On Hand pop-up was not sorting correctly.
• Improved retrieval of of 6+ months of bulk repair orders in various places of TimeAi.
• Added data totals can calculations to the Open ROs pop-up.
• Added data totals can calculations to the Work In Process pop-up.

The following changes have been pushed to production on October 13, 2025

• Added 'Total Gross Profit', 'Labor Gross Profit', and 'Parts Gross Profit' to the 'Open ROs' pop-up. Dollars and percentages are available.
• Added 'Total Gross Profit', 'Labor Gross Profit', and 'Parts Gross Profit' to the 'Work in Process' pop-up. Dollars and percentages are available.
• Added ability to swap the Gross Profit dollar values to percentage values within the 'Service Advisor Performance' pop-up.
• Fixed issue where the date selector was not displayed correctly on the Administrative RO Notes page.
• Added filter to filter against technicians on the 'Used Car Inspections' pop-up.

The following changes have been pushed to production on September 21, 2025

• Fixed an issue where the discounts on a repair order digital copy are not totaled up.
• Updated the Discounts pop-up to group discounts by repair order for a better user experience.
• Moved the Notes column next to the RO column on the User Car Inspections pop-up.